Global Database Operations Lead

3 days ago

Makati City, National Capital Region, Philippines beBeeDatabase Full time $80,000 - $105,000
Support Supervisor

The Technical Support team handles challenging and rewarding database issues worldwide. We seek a Support Supervisor to lead and grow our global capability.

This role involves operational excellence, technical quality of service, and team growth and effectiveness. You will guide and support engineers in solving complex customer environments, ensuring they have the tools, processes, and culture needed to succeed.

Responsibilities:
  • Lead a high-performing team across time zones
  • Mentor and coach engineers through technical and non-technical challenges
  • Manage scheduling, coverage, escalations, and rotation planning
  • Promote accountability, learning, and consistency within your team
  • Drive continuous improvement in operations and service delivery
  • Track KPIs such as SLA performance, response/resolution times, CSAT, and internal process adherence
  • Identify and address performance gaps through structured feedback and support
  • Partner with other supervisors for seamless operations
  • Oversee ticket quality, communication, and customer satisfaction
  • Participate in escalation handling, ensuring timely outcomes
  • Promote knowledge sharing via documentation, internal mentoring, and retrospectives
  • Stay informed on relevant technologies and industry shifts
Requirements:
  • Comfort working across time zones and cultures
  • Prior experience as a Technical Support Engineer or DBA
  • Experience managing remote or globally distributed teams
  • Strong technical depth in Linux and open source databases
Benefits:

You will be part of a dynamic and global environment where you can share knowledge and learn from others.

What Makes You Stand Out:
  • Familiarity with open source technologies

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