Email Support Coordinator
19 hours ago
**Job Summary:**
We are seeking a highly skilled Email Support Representative to join our team at Metacom. As an Email Support Representative, you will be responsible for managing online guidelines and responding to customer inquiries.
**Responsibilities:**
- Manage Online Guidelines: Develop and maintain accurate and up-to-date computer/on-line guidelines to ensure prompt responses to customer queries.
- Communicate with Customers: Engage with customers through written correspondence to address their concerns and resolve issues in a timely manner.
- Resolve Customer Issues: Utilize problem-solving skills to resolve customer issues on the first call/contact whenever possible, reducing the need for transfers.
**Requirements:**
- Strong Communication Skills: Excellent written and verbal communication skills to effectively interact with customers and colleagues.
- Problem-Solving Skills: Ability to analyze complex customer issues and develop effective solutions.
**What We Offer:
* A dynamic and supportive work environment
* Opportunities for professional growth and development
* A competitive compensation package
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