Staffing Coordinator

7 days ago


Mandaluyong City, National Capital Region, Philippines Support Services Group Full time
Company Overview

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty.

We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

Job Responsibilities

The ideal candidate will be responsible for monitoring agent status and inbound operations in real-time, ensuring optimal staffing levels and adherence to schedules. They will also facilitate discussions with stakeholders to address operational issues and implement volume contingency action plans as needed.

Additionally, they will collaborate with the operations team to enhance delivery processes, develop metrics and targets for services, and forecast staffing requirements based on trends and reports.

Benefits

As a valued member of our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development. You'll also be part of a community dedicated to excellence in customer care.



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