
Dedicated Patient Care Representative
2 days ago
This role involves providing exceptional customer service by responding promptly and professionally to patient inquiries via phone, email, or chat. The candidate should be able to explain services to new patients, ensuring they understand how our systems work and what to expect.
- Schedule appointments, manage calendars, and coordinate follow-up care with healthcare professionals.
- Collaborate with medical billing teams to ensure accurate coding and billing.
- Handle confidential medical information in strict compliance with HIPAA regulations.
Requirements:
- Registered Nurses (RNs) highly preferred.
- Proven experience as a Medical Virtual Assistant.
- Strong knowledge of EMR/EHR systems.
- Excellent English communication skills, both written and spoken.
- Ability to multitask and stay organized in a remote setup.
- Tech-savvy and detail-oriented.
Benefits include being part of a dynamic team, making an impact in the lives of patients and healthcare professionals, and opportunities for professional growth and development.
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