Phone Support Specialist

3 days ago


Bacolod City, Western Visayas, Philippines Neks Job Philippines Full time

Neks Job Philippines Overview

At Neks Job Philippines, we pride ourselves on delivering exceptional customer experiences. Our team is dedicated to providing top-notch support to our customers, and we're looking for talented individuals to join us in this mission.

Job Summary:

We're seeking a Help Desk Professional to join our team. As a Help Desk Professional, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

Duties and Responsibilities:

  • Respond to customer inquiries via phone, email, or chat
  • Analyze and resolve customer issues
  • Provide product information and training to customers
  • Document customer interactions and updates

Qualifications:

  • High School Diploma or equivalent required
  • No experience necessary, but a plus if you have some
  • Excellent communication and interpersonal skills
  • Strong analytical skills
  • Knowledgeable in Microsoft Office and Internet browsing

Perks:

  • Competitive salary range of 14,000-19,000
  • Performance bonuses and account-specific allowances
  • Career advancement opportunities
  • Promotion within the company
  • Comprehensive healthcare benefits


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