Technical Customer Support Specialist

2 days ago

Cabuyao, Calabarzon, Philippines beBeeCustomerSupport Full time ₱200,000 - ₱400,000
Job Position

Customer Support Associate

Work Setup & Shift: Work From Home | Shifting Schedule.

Deliver exceptional customer experiences, ensuring every interaction leaves a positive impression.

Responsibilities
  • Master the intricacies of our product to efficiently resolve customer issues and inquiries.
  • Respond promptly to customer queries, demonstrating a proactive and customer-centric approach.
  • Utilize incident management technologies to log, validate, track, and resolve application-related incidents.
  • Collaborate closely with cross-functional teams globally to deliver world-class customer service.
  • Develop expertise in CRM integrations and advanced issue troubleshooting.
Requirements
  • Strong written and verbal communication skills. Business English proficiency required.
  • Previous experience in customer support or a related customer service role, ideally involving the use of CRMs or similar tools.
  • A quick learner with an analytical mindset and the ability to thrive in a fast-paced environment.
  • Demonstrated stress tolerance and flexibility to work varied hours, including holidays and weekends.

Preferred Skills/Expertise

  • Interest in Software as a Service (SaaS) and web applications.
  • Basic knowledge of the software development process and system design.
  • Experience in monitoring technical or product metrics.
  • A great sense of humor and the ability to connect with customers on a personal level.
About Our Company Culture

Our company is committed to fostering an inclusive culture that embraces diversity and talent. We celebrate individuality and support growth for every team member.

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