Strategic Workforce Optimization Analyst

6 days ago

General Santos, Soccsksargen, Philippines beBeeCustomer Full time ₱6,000,000 - ₱8,000,000
Workforce Management Strategist

We are seeking a highly skilled Workforce Management Strategist to provide vision and leadership in workforce management areas such as forecasting, scheduling, and analysis.

The ideal candidate will support processes to maximize workflow while minimizing causes of client dissatisfaction.

We expect greater from ourselves. Come find your greater at our organization.

In this role you will:
  • Maintain accurate forecasts, capacity plans, and schedule plans.
  • Ensure that forecasts, capacity plans, and schedules are generated in a timely and precise fashion.
  • Offer strategic recommendations to improve productivity while balancing service levels.
  • Provide consultation to Operations/Account Management on staffing and volumes utilizing staffing models for new or adjusted forecasted assumptions.
  • Work with Operations to develop processes for shift types, vacations, and other schedule exceptions strategies that maintain the employee needs/client requirements balance.
  • Recommend roles and responsibilities with Operations to provide the best opportunity for meeting client and internal measures and expectations.
  • Coordinate with other departments (i.e., HR, SBU, Operations, etc.) to identify hiring strategies and required tour groups for new programs and attrition replacements.
  • Manage the implementation of new programs from a Forecast, Capacity Planning, and Scheduling perspective.
  • Support an environment that encourages co-workers to exceed customers' expectations.
  • Ensure that all reference materials are up-to-date.
  • Facilitate, lead, and participate in daily and weekly meetings among key stakeholders.
  • Lead weekly and monthly conference calls with AEs and RODs to communicate and recommend staffing changes and scheduling scenarios.
  • Partner closely with Local Real-Time Support resources.
  • Recommend and support benchmarking using metrics, industry standards, and original concepts.
About Our Organization:

We are a premier customer experience partner to Fortune 100 and 500 companies.

We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs.

Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

We are an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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