Patient Experience Coordinator

1 day ago


Bacoor, Calabarzon, Philippines beBeeRepresentative Full time ₱38,000 - ₱46,000
Job Title: Patient Service Representative

We are seeking a highly skilled and experienced Patient Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to patients over the phone, scheduling appointments, verifying insurance coverage, and maintaining accurate patient records.

  • Schedule primary care appointments including annual exams, chronic care follow-ups, acute visits, and preventive screenings
  • Verify patient insurance coverage and eligibility, including co-pays, deductibles, and network status
  • Maintain and update patient records accurately in Athena EHR
  • Assist with patient portal setup and troubleshooting
  • Collaborate with clinical staff to ensure smooth patient flow and timely care delivery
Requirements:
  • 2+ years of experience in a medical office setting, preferably in family medicine or internal medicine
  • Proficiency in Athena EHR, including scheduling, documentation, and patient communication features
  • Strong knowledge of primary care visit types, referral processes, and insurance requirements
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment
Skills:
  • Expertise in family medicine/internal medicine scheduling protocols
  • Proficiency in Athena EHR
  • Strong knowledge of insurance verification and referral coordination
  • Excellent organizational skills and attention to detail
  • Ability to work independently and as part of a collaborative team


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