Patient Experience Specialist

17 hours ago


Bacoor, Calabarzon, Philippines beBeeCare Full time ₱500,000 - ₱800,000
Job Opportunity

We are seeking a skilled and dedicated Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a vital role in supporting the front office workflow of our physical therapy clinic.

This is a remote position that offers a unique opportunity to work with a dynamic and supportive team environment. You will have the chance to make a direct impact on patient experience and satisfaction while working with a community-focused physical therapy practice.

About the Role
  • Manage the clinic's front office workflow, ensuring patients receive excellent support and a welcoming experience from their first interaction through ongoing care.
  • Answer phone calls, emails, and SMS patient inquiries, providing polite and professional customer service.
  • Schedule and confirm appointments, follow-ups, and referrals, as well as process intake forms and maintain patient records in EMR.
  • Verify insurance and coordinate with billing staff as needed, using your strong communication and organizational skills.
Requirements
  • 1+ year experience in healthcare administration, receptionist, or virtual assistant role.
  • Familiarity with U.S. insurance verification workflows preferred.
  • Strong communication and organizational skills, with the ability to work effectively in a remote setting.
  • Fluent spoken and written English, with comfort working U.S. business hours (Pacific Time).
Benefits
  • Competitive salary commensurate with experience.
  • Opportunities for professional development and growth within a dynamic and supportive team environment.
Why This Job?
  • Mission-driven environment focused on patient care.
  • Opportunity to support a community-focused physical therapy practice.
  • Collaborative and compassionate team culture.


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