Travel Experience Ambassador

1 day ago

Pasay, National Capital Region, Philippines beBeeGuestFocused Full time $30,000 - $50,000

**Job Title:** Reservation Sales Specialist

As a critical customer touch point for delivering exceptional brand experiences, you will empower guests to achieve their travel goals. Taking pride in our IHG brand experience, you will use every interaction to educate and inspire loyalty.

Key Responsibilities:

  • Deliver industry-leading reservation solutions in English and one or more languages, catering to diverse guest needs.
  • Champion Brand Hearted behaviors by demonstrating knowledge, passion, and pride.
  • Embrace global and cultural diversity of our guests and business needs.
  • Consistently meet or exceed performance expectations as set by management.
  • Build rapport with guests through active listening, pacing, and conversational approach, ensuring a warm and friendly experience.
  • Inspire loyalty through personalized and efficient service, driven by the guest's needs.
  • Use creativity to find solutions, take accountability, and listen to ideas and feedback from others.
  • Manage time effectively, adhering to assigned schedules, attendance, break times, and other expectations.
  • Navigate multiple web-based systems while managing work streams to provide an enhanced guest experience.
  • Work effectively by understanding, trusting, and using tools and information appropriately.

**Required Skills & Qualifications:

Education: Some secondary school or high school diploma preferred but not required.

Experience: Previous call center experience in a sales capacity (non-scripted environment) or other call handling experience is preferred. Hotel/travel experience is desired.

Technical Skills:

  • Strong customer service and sales skills with the ability to balance sales with service.
  • Strong bilingual communication skills – listening, written, verbal.
  • Social intelligence – empathy, self-awareness, cultural sensitivity.
  • Ability to customize generic information.
  • Strong web-based navigation skills.
  • Ability to embrace technological and organizational changes.
  • Efficient and accurate data capture.

**Benefits:

The majority of work is performed in a normal office environment and/or remotely (work from home). This role requires flexibility, adaptability, and a positive attitude.

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