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Customer Service Ambassador

2 months ago

Pasig, National Capital Region, Philippines Global Integrated Contact Facilities Full time

Job Summary

At Global Integrated Contact Facilities, we are seeking highly skilled Customer Service Representatives to join our team. The ideal candidate will provide exceptional customer service, resolve inquiries efficiently, and build sustainable relationships with our clients.

Key Responsibilities:

  • Provides excellent customer service over the phone, via email, and/or online chat.

  • Resolves client inquiries expertly and promptly at the first point of contact or call out to appropriate level for resolution.

  • Builds sustainable relationships and engages customers by taking an extra mile in providing them help.

  • Ensures the accuracy of services provided to each customer through back-office support functions.

  • Provides quality solutions to customers while being decisive, firm and empathetic.

  • Ensures that tools and resources are utilized appropriately to efficiently resolve customer inquiries.

  • Helps in training employees and informs them about the company's customer management policies.

Requirements:

  • Graduate of any course

  • Fresh graduates are encouraged to apply

  • Strong communication and interpersonal skills

  • Able to work onsite in Taguig City

  • Available to start ASAP