Business Analyst Senior Associate

6 days ago


Manila, National Capital Region, Philippines Capgemini Full time

Company Overview

Capgemini is a global leader in consulting, technology services and digital transformation.

Job Summary

We are seeking a highly skilled Business Analyst Senior Associate to provide daily operational support to a Global FMCG manufacturer from SEA and manage Master Data domains such as Material, Customer, Vendor, Pricing, Asset, and Employee MDM.

About the Job

  • Provides daily operational support to a Global FMCG manufacturer from SEA.
  • Has experience in handling any Master Data domain such as Material, Customer, Vendor, Pricing, Asset, and Employee MDM.
  • Analyzes email requests and templates.
  • Requires Intermediate Mandarin Language proficiency.
  • Identifies and communicates with responsible parties necessary information.
  • Participates in process documentation and knowledge exchange according to set standards.
  • Performs pre and post-check supporting documents (translate from Mandarin to English if needed).
  • Provides translation assistance to the Team if needed.
  • Performs creation and maintenance of Master Data information or records in the client database following all procedures from the SOP and adhering to the defined process controls and data standards.
  • Performs duplicate search, blocking, unblocking.
  • Works closely with Local counterparts.
  • Delivers excellent customer service and ensures customer satisfaction.
  • Investigates and responds to all client inquiries, concerns, and escalations.
  • Ensures all deliverables are completed within the agreed SLA.
  • Manages tickets and monitors the MDM group mailbox for requests, following First In, First Out (FIFO) logic.
  • Ensures accurate execution of each request and transaction.

Qualifications

Preferred Bachelor's Degree in Business and Finance. With Master Data Management background and SAP experience.



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