Team Leader
2 months ago
Best Careers and Opportunities is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading and managing a team of production specialists, ensuring that they meet productivity and quality targets. You will drive performance through CPMs, quality, compliance metrics, and employee engagement and retention. You will also mentor and troubleshoot team issues as the first level of escalation.
Key Responsibilities:
- Manage a team of production specialists to meet productivity and quality targets.
- Drive performance through CPMs, quality, compliance metrics, and employee engagement and retention.
- Mentor and troubleshoot team issues as the first level of escalation.
- Ensure compliance with all company and departmental policies, procedures, and guidelines.
- Build a strong personal customer rapport and establish engagement to drive positive customer experience.
Desirable Skills:
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and drive business decisions.
- Proficient in MS Office (Word, Excel, PowerPoint).
Behavioral Skills and Attributes:
- Ability to make judgements based on practice and previous experience.
- Excellent communication skills to provide client service.
- Strong analytical skills to solve issues with a win-win negotiation approach.
- Ability to work and communicate with people across organizational units, clients, and other related teams.
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Executive Team Leader
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