Senior Team Leader

3 weeks ago


Makati City, National Capital Region, Philippines GSS PH Full time

Job Summary

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This is a key leadership position in GSS PH that requires a highly experienced workforce manager with expertise in end-to-end WFM processes. The successful candidate will have at least 5 years of experience and strong leadership skills, having handled large teams and complex projects.

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Responsibilities:

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  • Lead a team of managers to achieve business objectives and improve operational efficiency;">
  • Develop and implement strategic plans for talent management, performance improvement, and employee engagement;">
  • Maintain effective relationships with stakeholders, including employees, customers, and suppliers;">
  • Monitor and control budget expenses to ensure efficient resource allocation;">
  • Collaborate with other departments to identify areas for process improvements and implement changes;">
  • Provide coaching and training to develop the skills of team members and promote career growth;">
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Requirements:

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The ideal candidate should possess the following qualifications:

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  • At least 5 years of experience in workforce management, preferably in a telco environment;">
  • 3+ years of experience as a supervisor or manager, with a proven track record of success;">
  • Experience in handling RTA's, Schedulers, Planners, and other related roles;">
  • Proficiency in using eWFM, Avaya, CMS, NICE IEX, and similar tools;">
  • Ability to handle 500-1000 FTES's in a program;">
  • Preferrable with experience in Telco Programs/s.">
  • A salary range of $80,000 - $120,000 per year, depending on experience and qualifications.">

About Us

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GSS PH is a dynamic company that offers a challenging and rewarding work environment. We are committed to attracting and retaining top talent and providing opportunities for growth and development.



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