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Customer Service Liaison

3 weeks ago

Manila, National Capital Region, Philippines eTeam Full time

Role Overview: As a Collections Process Associate at eTeam, you will play a vital role in the cashflow of our client by ensuring credit given to customers is monitored and controlled effectively. This involves participating in meeting service levels, key measurement targets of the team, and delivering a high quality and cost-effective customer service to the client.

Key Responsibilities:
  • Contact overdue customers and chase for payment in accordance with rules set by the engagement.
  • Issue and monitor automatic and manual reminders to customers.
  • Document customer interactions into the system.
  • Maintain a ledger as part of the credit team.
  • Perform basic reconciliations.
  • Follow control and compliance regulations.
  • Maintain accurate and up-to-date customer details and account records.
  • Proactively collect overdue accounts and ensure customer payment to terms.
  • Build and maintain strong relationships with external customers.
  • Collect from Tier 3 customers (low risk, small).
  • Create and send statements.