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Customer Service Liaison for a Holistic Beauty Brand
3 weeks ago
We are seeking an exceptional Customer Service Liaison to join our team at AlphaMeta, a fast-growing holistic beauty company. This role offers the opportunity to provide top-notch customer service and play a vital part in creating a remarkable customer experience.
About UsAs a leading brand in the holistic beauty industry, we pride ourselves on delivering unparalleled customer support and fostering meaningful relationships with our clients. Our mission is to empower individuals to achieve optimal well-being through our comprehensive range of products and services.
Job DescriptionThe ideal candidate will be responsible for handling customer inquiries, resolving issues promptly and effectively, and providing product recommendations and usage guidance. This includes:
- Providing excellent customer service via email, chat, social media, and phone
- Developing in-depth knowledge of our holistic beauty programs, their benefits, and exercises
- Troubleshooting and resolving customer complaints and issues
- Offering product recommendations and usage guidance
- Collecting and documenting customer feedback to improve products and services
To succeed in this role, you will need:
- A minimum of 2 years of experience in customer service, preferably in a related industry
- Excellent communication skills, both oral and written, with proficiency in English
- Fast and accurate typing skills, with great attention to detail and reliability
- Highly organized, with the ability to efficiently manage multiple tasks and meet deadlines
- Adeptness at working in a fast-paced environment, with an innovative mind and self-starting qualities
In return for your hard work and dedication, we offer a competitive salary, opportunities for training and development, and the chance to contribute to a rapidly expanding company dedicated to promoting holistic beauty. With a strong emphasis on employee growth and satisfaction, we are committed to providing a supportive and inclusive work environment.