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Customer Service Liaison

3 weeks ago

Manila, National Capital Region, Philippines Composite Wing Savings & Loan Association, Inc. Full time

Customer Service Liaison

About the Role:

The Composite Wing Savings & Loan Association, Inc. is looking for a Customer Service Liaison to provide exceptional support to our members.

Main Responsibilities:

  • Handle member inquiries and concerns in a professional and courteous manner.
  • Process transactions and respond to requests from members in a timely and efficient manner.
  • Collaborate with colleagues to resolve any issues or discrepancies that may arise during the transaction process.
  • Develop and maintain relationships with members to understand their needs and preferences.
  • Provide recommendations to management on how to improve customer service and satisfaction.
  • Perform other duties as assigned by management to support the smooth operation of our office.

Requirements:

To be successful in this role, you should possess excellent communication skills, empathy, and the ability to work well under pressure.