
Debit Card Customer Support Specialist
3 days ago
Key Responsibilities:
- Take inbound calls regarding debit card transactions and customer inquiries
- Resolve disputes, replace cards, and manage fraud alerts efficiently
- Help customers reset their PINs, renew their cards, and manage their accounts effectively
- Log all interactions in our CRM system accurately
- Comply with company policies, security protocols, and legal requirements
- Collaborate with the team to resolve issues promptly
Required Skills:
- Customer service or call center experience (finance industry a plus)
- Excellent verbal and written communication skills
- Proven problem-solving abilities under pressure
- Familiarity with CRM tools, call center software, and Microsoft Office
- Multitasking skills that ensure quality delivery
We Offer:
- A supportive work environment that values diversity and inclusivity
- Accommodations to help you succeed in your role
- A workplace that respects and appreciates your contributions
This is a unique opportunity to join our team as a Customer Support Expert. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.
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