Senior Customer Experience Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeCommunication Full time ₱150,000 - ₱250,000
Customer Service Representative

We are seeking an enthusiastic and dedicated Customer Service Representative to provide exceptional service and support to our customers.

As a key member of our team, you will be the first point of contact for our customers, handling a variety of inquiries and providing accurate information about our products and services. You will maintain a friendly and professional demeanor at all times, ensuring that our customers receive a positive experience.

Key Responsibilities:
  • Answer incoming calls from customers in a timely manner, addressing their inquiries and concerns with empathy and understanding.
  • Provide detailed information regarding our products and services, using your knowledge and skills to ensure customer satisfaction.
  • Document customer interactions and maintain detailed records of conversations, ensuring accurate and up-to-date information is available.
  • Resolve customer complaints and concerns, working closely with internal teams to find solutions and ensure satisfactory outcomes.
  • Follow up with customers as necessary, ensuring issues are resolved and customers are satisfied with the outcome.
Requirements:
  • High school diploma or equivalent; additional education is highly valued.
  • Previous experience in a customer service role, preferably in a call center environment.
  • Strong communication and interpersonal skills, both verbal and written.
  • Ability to multitask and handle high call volumes efficiently, maintaining a calm and composed demeanor under pressure.
  • Proficient in using computer systems and software applications, with a willingness to learn new technologies and tools.
  • Strong problem-solving skills and a customer-oriented approach, with a focus on delivering excellent service and support.
What We Offer:
  • Competitive salary and benefits package, including opportunities for growth and career development.
  • Training and support to enhance your technical and customer service skills, ensuring you have the tools and resources needed to succeed.
  • Work in a dynamic and multicultural environment, collaborating with a diverse team of professionals to deliver exceptional results.

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