Lead Customer Experience Specialist

3 days ago

Cebu City, Central Visayas, Philippines beBeeService Full time ₱15,000 - ₱25,000
About Us

The Senior Crew is responsible for providing excellent customer service and attending to customers' needs.

  1. Customer Service: Greet customers in a friendly manner, respond to their queries, and resolve any issues promptly.
  2. Order Taking and Serving: Take orders from customers and serve them with a smile. Ensure that all orders are accurate and delivered on time.
  3. Customer Feedback: Handle customer feedback with a positive attitude and provide solutions to any concerns raised.
  4. Sanitation and Hygiene: Maintain high standards of cleanliness and sanitation throughout the restaurant. Regularly clean equipment, utensils, and workstations.
  5. Teamwork: Assist colleagues in different store areas as needed, supporting the team in achieving our goals.
  6. Physical Demands: Stand for long periods, reach counter tops/high storage shelves, and lift heavy restaurant equipment/ingredients. Be prepared to work in a fast-paced environment with heavy smoke and steam exposure.

Our Ideal Candidate:

  1. Education: High School graduate or equivalent.
  2. Customer Orientation: Possess a customer-oriented approach, always putting the customer first.
  3. Communication Skills: Excellent communication skills, both verbal and written.
  4. Team Player: Willingness to learn, be patient, and work collaboratively as part of a team.
  5. Responsibility: Demonstrate responsibility in maintaining a clean and safe work environment.
  6. Cleanliness and Safety: Show attention to cleanliness and safety protocols at all times.

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