Academic Support Specialist

1 day ago

Mabalacat, Central Luzon, Philippines beBeeEducational Full time ₱500,000 - ₱875,000
Role Summary

We are seeking a highly skilled Educational Case Manager to join our team.

This individual will play a critical role in the success of our organization by doing intakes with families/students, coordinating instructors, tracking student progress, and providing quality customer service.

The successful candidate will be responsible for actively supporting Regional Operations, providing outstanding academic services to students and their families, operating seamlessly in a virtual environment, and maintaining high standards of performance.

This is an exciting opportunity for a motivated and detail-oriented individual who is passionate about education and customer service.

Key Responsibilities
  • To conduct intakes with families/students and coordinate instructors effectively.
  • To track student progress and provide quality customer service.
  • To actively support Regional Operations and provide outstanding academic services to students and their families.
  • To operate seamlessly in a virtual environment and maintain high standards of performance.
  • To manage class schedules to effectively staff sessions and meet company efficiency and usage targets.
  • To monitor all students' academic progress and help ensure flawless execution of programs and initiatives.
  • To conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments.
Requirements
  • A bachelor's degree in a related field.
  • 2-3 years progressive career growth.
  • Excellent time management, planning, and prioritization skills.
  • Ability to organize and manage multiple responsibilities successfully.
  • Professional and approachable demeanor.
  • Effective communication skills, both in virtual environments.
  • Proficient in using all communication media, including in person, phone, and video.
  • Ability to build engagement and trust in virtual relationships, whether with customers or with team members.
  • Works Well With Others.
  • Learning agility - able to adapt to changes in work environment by changing behaviors as required.
  • Able to acquire new skills as required.
  • Ability to engage, manage and grow virtual relationships with customers, employees, and business partners.
Benefits

Fully Remote.

PTO.

Etc.

Seniority Level
  • Associate.
Employment Type
  • Full-time.
Job Function
  • Customer Service.
Industries
  • IT Services and IT Consulting.

Relish building relationships with students and their families.

Dedicated to meeting the expectations and requirements of internal and external customers.

Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution.

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