Investment Analyst Support Specialist

1 week ago

Tanauan, Calabarzon, Philippines beBeeCustomer Full time ₱800,000 - ₱1,300,000
Job Title: Investment Analyst Support Specialist

Join a fast-growing Fintech startup with a global impact and help drive positive change throughout the business by identifying and solving customer issues. As an Investment Analyst Support Specialist, you will solve complex customer problems while upholding high customer satisfaction.

  • Take full ownership of customer feedback and general inquiries.
  • Help drive positive change throughout the business by identifying and solving customer issues and proposing next-level process improvements.
  • Responding to complex customer queries via email or support ticket system. These can range from questions about financial statements, investment models, bugs on the website or mobile app, general questions around the platform, subscription plan inquiries, account settings, feature requests, and analysing common customer issues.

About You:

  • Have knowledge or interest in investing in the share market.
  • Know how to read financial statements.
  • Understand financial and/or investment terminologies.
  • Great communication skills.
  • Love to take challenges and help others.
  • Results-driven and problem-solver.
  • Ability to adapt to different situations.
  • Flexible and willing to work on a shifting schedule.
  • Experience with customer support and subscription-based software.
  • Experience with payment tools like Stripe.
  • 1-year+ experience in a similar role is ideal.
  • Has the desire to explore more about investing.
  • Enjoy autonomy and the freedom to achieve your work goals on your terms.

What We Offer:

  • Healthcare support.
  • Internet Work from Home Allowance.
  • Flu Shot.
  • Quarterly remote events and yearly in-person event.

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