Service Delivery Expert
1 day ago
This is a high-level customer-facing support role that requires strong communication and interpersonal skills to deliver exceptional service to clients via various channels.
We are seeking a highly skilled professional with experience in handling customer inquiries, resolving issues efficiently, and building sustainable relationships with customers. The ideal candidate will possess excellent English communication skills, both written and verbal, as well as solid organizational and time management skills.
- Provide exceptional customer service through phone, email, and chat interactions.
- Manage inbound and outbound calls to resolve customer concerns effectively and efficiently.
- Build trust with customer accounts through open and interactive communication.
- Ensure customer satisfaction in every interaction.
- Keep records of customer interactions and process updates.
Requirements:
- At least 1 year proven experience in a customer-facing support role.
- Excellent English communication skills (B2 level or higher).
- Solid organizational and time management skills.
- Tech savvy & familiar with current technologies (desktop sharing, cloud services, CRM, VoIP).
What We Offer:
- Health Insurance (HMO).
- Performance Incentives.
- Job Security and Stability.
- Paid Training.
- Inclusive Culture.
- 100% Work-From-Home Option.
- Exceptionally Supportive Team.
- Opportunities for Career Growth.
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