Supply Chain Operations Coordinator

15 hours ago

Angeles City, Central Luzon, Philippines beBeeOperational Full time $40,000 - $60,000
Supply Chain Operations Coordinator Job Description

About the role:

This is an exciting opportunity for a highly organized and proactive individual to join our team as a Supply Chain Operations Coordinator. As a key member of our operations team, you will play a crucial role in streamlining and optimizing the daily operations of our e-commerce and retail fulfilment business.

Your responsibilities will include inventory control, multi-platform stock management, logistics, order processing, retailer compliance, and process optimization. You will work across multiple platforms like Amazon, eBay, Shopify, and TikTok Shop, ensuring everything runs smoothly, stock is managed effectively, and customers receive their orders on time.

This role requires strong attention to detail, problem-solving skills, and the ability to multitask in a fast-paced environment. Key Performance Indicators (KPIs) and weekly performance tracking will be implemented to ensure continued improvement and success.

Key Responsibilities
  • Order Fulfilment & Logistics Coordination: Oversee and track all e-commerce orders from placement to delivery, ensuring on-time fulfilment. Liaise with 3PL partners, couriers, and suppliers to resolve delivery issues quickly.
  • Multi-Channel Stock & Inventory Management: Manage stock levels across Amazon UK, Amazon USA, eBay, Shopify, and TikTok Shop in real-time. Prevent overselling or stockouts by ensuring 95%+ accuracy in stock updates.
  • Retail Order Management & Compliance: Oversee the end-to-end process of fulfilling retail orders – from order placement to final delivery. Ensure compliance with retailer requirements for packaging, labelling, and documentation.
  • Website Updates & Product Listings Management: Trigger website updates whenever stock changes, ensuring real-time accuracy. Coordinate promotions and discounts based on stock levels to maximize sales and avoid over-discounting.
  • Customer Service & Issue Resolution: Be the go-to person for escalated customer service issues, ensuring quick and efficient resolutions. Collaborate with marketing & product teams to incorporate customer feedback into business improvements.
  • System & Process Optimization: Identify inefficiencies and implement automation & process improvements to increase efficiency. Work with internal teams to streamline workflows and integrate new tools.

Reporting & Performance Analysis: Provide weekly reports on operational performance, including order accuracy, fulfilment speed, stock levels, and customer issues. Track KPIs and use data to propose improvements and optimizations.

Required Skills & Qualifications:

  • 2+ years of experience in e-commerce operations, logistics, or supply chain management.
  • Strong knowledge of multi-channel stock & inventory management. Experience working with Amazon, eBay, Shopify, and TikTok Shop.
  • Ability to analyze data, optimize processes, and implement improvements.
  • Strong problem-solving and organizational skills.

Benefits:

This role offers a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and results-driven individual who is passionate about supply chain operations, we encourage you to apply for this exciting opportunity.

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