Business Operations Manager

7 days ago


Taguig, National Capital Region, Philippines Coinbase Full time
Transforming Customer Experiences with Coinbase

Coinbase is a pioneering force in the world of crypto and blockchain technology, committed to increasing economic freedom for all. As a Business Operations Manager, you will play a pivotal role in shaping our customer experience strategy, driving growth and excellence across our global operations.

  • Lead a high-performing team of CX managers, overseeing 150+ frontline support agents
  • Develop strategic plans to enhance customer satisfaction and resolution rates, streamlining operations and processes
  • Analytical skills and expertise in process improvement methodologies (Kaizen, Lean Six Sigma)


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