Risk Management Expert

2 days ago

Pasay, National Capital Region, Philippines beBeeCompliance Full time $95,000 - $123,000
Compliance Specialist Job Description

Sinch is a leading company that powers customer experiences through mobile messaging, voice, and email. The Customer Communications Cloud is used by over 150,000 businesses worldwide to connect with their customers reliably and securely.

This Compliance & Monitoring role will work in conjunction with other security measures to ensure compliance regulations are met at all times. The specialist will monitor messaging compliance in real-time, provide verification of new account sign-ups, and verify changes to customer registered business information.

The ideal candidate for this role has exceptional attention to detail, strong communication skills, and the ability to work autonomously. They should be able to identify opportunities to educate customers about content guidelines and texting responsibly, working closely with the support team.

Responsibilities:

  • Monitor and approve live message content for customers, looking for possible fraud, spam, and phishing content
  • Detect and report fraudulent activity and take appropriate actions to block accounts
  • Be a compliance expert - stay up to date on new compliance updates and share new information and best practices with teams across the business
  • Identify opportunities to educate customers about content guidelines and texting responsibly, working hand-in-hand with the support team to ensure our customers are sending compliant messaging

Requirements:

  • English is your primary language. Secondary languages are a plus, with bonus points for Spanish
  • At least 1 year of experience providing live chat customer support for a software/SaaS platform (or equivalent)
  • Experience in a similar role is desired, particularly one that has required exceptionally high detail orientation
  • Demonstrable critical thinking, communication, and creative problem-solving skills and be able to drive improvements through to fruition
  • Ability to learn new software platforms quickly
  • Proven experience working autonomously
  • Self-starter, positive and can-do attitude, ability to continuously develop and adapt to a growing team
  • Highly organized, you can manage your schedule and prioritize where there are conflicting priorities
  • Familiarity with live chat, working in customer ticketing platforms and CRM platforms

Why Sinch?

Sinch values diversity and inclusivity in the workplace. We believe that embracing different perspectives and ideas leads to innovation and better business results. If you're passionate about creating a safe and secure environment for our customers, we encourage you to apply for this exciting opportunity.

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