IT Support Expert

1 day ago

Baguio City, Cordillera, Philippines beBeeCareer Full time ₱3,500,000 - ₱5,000,000
Job Title: IT Support Specialist

This role presents an excellent opportunity to collaborate with a supportive IT Manager, create value for our family, and contribute to company goals.

Key Responsibilities:
  • Embark on a journey as an Ambassador of values and culture, ensuring processes are aligned with our values at all times
  • Communicate and uphold values, while protecting the best interest of the organization
Additional Responsibilities:
  • Develop a proactive approach to ensure zero downtime in operations
  • Exhibit exceptional customer service when responding to IT-related and Management-related requests
  • Continuously enhance IT knowledge through training and skill development
  • Contribute innovative ideas, solutions, and updates to the IT knowledge base
  • Build strong working relationships with the Management team, clients, and team members
  • Maintain hardware, software, and network systems across the organization
  • Effectively manage and follow through on open tickets to ensure proper response, documentation, and satisfactory resolution, keeping stakeholders updated on status and resolution times
  • Elevate unresolved cases to the IT Manager as needed
  • Evaluate current and upcoming hardware and software standards for potential utilization

Engage in IT projects and initiatives assigned by the IT Manager. Ensure compliance with organizational policies, procedures, standards, and guidelines.

Requirements:
  • At least 1–3 years of experience in IT support within a corporate Service Desk or other technical support role, with a background in Customer Service or IT Service Desk Analysis
  • Excellent written, communication, and interpersonal skills
  • Strong analytical, troubleshooting, and problem-solving skills
  • Proficiency in operating systems: Mac, Linux, Windows
  • Knowledge of PC/Laptop hardware components and troubleshooting
  • Experience with Windows networking, LAN/WAN, DNS, TCP/IP, firewall administration, and mobile devices
  • Familiarity with resolving remote connectivity issues
  • Able to manage multiple priorities in a fast-paced environment

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