Technical Support Specialist

5 days ago


Manila, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time

**About Us**

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider.

We are driven by our purpose: Driving Financial Stability, Empowering Economies, and enabling customers to create sustainable growth.

Our values of Integrity, Partnership, Excellence, and Change underpin our purpose and set the standard for everything we do, every day.

We are proud to be an equal opportunities employer. We value diversity and inclusion, and aim to make our workplace as inclusive and accessible as possible.

**Job Description**

The Service Desk Analyst will act as the first point of contact for clients, handling service requests, incidents, problems, and customer concerns.

You will be supporting the proprietary trading application and transaction network for a leading financial technology provider.

In this entry-level role, you will learn about trading technology and the collateral management business.

You will work closely with the Service Management Team to maintain excellent service and handle over to US.

You will also develop a good understanding and technical expertise across all products and be a resource for project work.

**Required Skills and Qualifications**

To be successful in this role, you will need:

  1. At least 1 year of experience in customer support, preferably in Financial Services / Trading Support.
  2. Bachelor's Degree, Finance or related degrees preferred.
  3. Fresh graduates are welcome to apply.
  4. Good understanding and awareness of IT terminologies.
  5. Ability to translate technical language into user-friendly information.
  6. Must be flexible to work shifting schedules.
  7. Excellent communication skills (written and verbal).
  8. Good decision-making skills (able to act decisively under pressure).
  9. Highly motivated and an energetic team player, determined and driven with a can-do attitude.

**Benefits**

We offer a range of tailored benefits and support, including:

  • Healthcare.
  • Retirement planning.
  • Paid volunteering days.
  • Wellbeing initiatives.

**Why Join Us?**

We are a dynamic organisation of 25,000 people across 65 countries, working together to achieve our purpose.

We value individuality and enable you to bring your true self to work, enriching our diverse workforce.

We are committed to sustainability across our global business and aim to accelerate the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

Join us and be part of a collaborative and creative culture where we encourage new ideas and support your career development.



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