Technical Support Specialist

4 days ago


Manila, National Capital Region, Philippines emergemarket Full time

At emergemarket, we're on a mission to revolutionize the way businesses manage risk and compliance. As a Technical Support Specialist, you'll play a critical role in helping our customers succeed by providing top-notch technical support.

The ideal candidate will have a strong background in IT and excellent communication skills. You'll be responsible for troubleshooting, diagnosing, and resolving technical issues reported by our customers. Your ability to think creatively and provide clear solutions will make all the difference in delivering an exceptional customer experience.

In this role, you'll work closely with internal teams to escalate issues, test fixes, and provide workarounds. You'll also contribute to improving the customer experience by writing and reviewing knowledge base articles. If you're passionate about delivering outstanding support and have a knack for problem-solving, we'd love to hear from you



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