Client Service Associate

2 weeks ago


Caloocan City, National Capital Region, Philippines beBeeCustomer Full time ₱500,000 - ₱1,000,000
Job Overview

This entry-level position involves handling customer inquiries with minimal requirements for licenses, training, and certifications. The ideal candidate will have analytical and operational skills to work within established procedures and practices under close supervision.

Key Responsibilities
  • Respond promptly to customer calls by assessing their needs and providing immediate service, transferring them or requiring follow-up for client resolution.
  • Identify customer requirements by referring to case notes and examining each as a unique situation.
  • Perform routine call center activities concerning business products and services.
  • Provide customers with detailed information.
  • Communicate effectively in a friendly and empathetic manner.
  • Update the database with necessary information.
  • Escalate issues to senior levels based on complaints or concerns.
  • Explain company policies to customers.
Requirements
  • This is an entry-level role that requires minimal licenses, training, and certifications.
  • Ability to work in an analytical and operational environment.
  • Work according to established procedures and practices.
  • Close supervision is required.
  • Basic skillset in various processes, procedures, and systems is expected.

 

What We Offer

A supportive working environment with opportunities for growth and development.



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