Senior Customer Advocate

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱2,200,000 - ₱3,500,000

The Opportunity:

We are seeking a highly skilled and empathetic professional to join our support team. This is a critical role responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued, and protecting our brand's reputation.

With rapid growth over the last few years, we've achieved significant revenue and now require a driven specialist to enhance our customer experience.

What can you expect from this opportunity?

  • A fast-growing, innovative company in the industry.
  • A highly experienced leadership team with multiple successful projects and extensive collective experience.
  • A self-improvement-driven culture of top performers who strive to become better versions of themselves.
  • A performance-focused environment with a great team culture.
  • No micromanagement, allowing individuals to work independently.

Job Responsibilities:

  • Resolve complex customer complaints via phone, serving as the primary point of contact for high-priority issues.
  • Proactively solve problems, taking ownership from start to finish, and never settle for superficial fixes.
  • C coordinate with internal stakeholders to gather information and ensure timely resolutions.
  • Maintain accurate documentation of customer interactions and resolutions.
  • Provide actionable feedback to improve processes and prevent future complaints.

Key Skills and Competencies:

  • Excellent verbal and written communication skills
  • High emotional intelligence and empathy
  • Critical thinking and problem-solving mindset
  • Proficiency in Zendesk and telephony systems

Your Experience:

  • 2+ years in customer support with a focus on escalated complaints.
  • A proven track record of de-escalating angry customers and driving issues to resolution.
  • Zendesk and modern telephony system proficiency.
  • Preference for candidates with e-commerce market experience.
  • Outstanding command of the English language.

Hiring Process:

Rounds include review, discovery call, practical assessment, and team meeting to assess fit and skills.

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