Operational Delivery Expert

3 days ago

Manila, National Capital Region, Philippines beBeeDelivery Full time $50,000 - $60,000
Operational Excellence Analyst Role

We are seeking a highly skilled and analytical Operational Excellence Analyst to join our Customer Success department. As part of this team, you will play a key role in supporting the tools, processes, and reporting that enable consistent and scalable delivery operations.

Key Responsibilities:
  • Design, implement, and continuously improve operational tools, processes, and reports to ensure efficient delivery operations within the Customer Success function.
  • Analyze operational bottlenecks and inefficiencies within the Delivery team, developing standardized solutions with cross-functional stakeholders.
  • Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  • Collaborate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.
Requirements:
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3–5 years of experience in operations, business analysis, or a similar role, preferably in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, hands-on experience in Excel (VBA a plus), and comfort working with data tools.
  • Excellent organizational and planning abilities, great attention to detail.
  • Strong communication and stakeholder management skills, experience working cross-functionally.
What We Offer:
  • Fully remote work setup.
  • Competitive salary.
  • Inclusive work environment & Well-being Program.
  • A clear induction program & a mentoring buddy to help you succeed.
  • Private health insurance allowance.
  • Unlimited time off.

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