Coffee Shop Operations Manager

5 days ago


Tanauan, Calabarzon, Philippines Paperback & Lattes Full time

Coffee Shop Operations Manager

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  • ">
  • About Us">

Paperback & Lattes is a leading coffee shop chain that prides itself on serving high-quality beverages and exceptional customer service.

">">Job Summary">

We are seeking an experienced Coffee Shop Operations Manager to oversee the daily operations of our coffee shop, ensuring seamless customer experiences and efficient store performance.

">">Job Description">

Responsibilities:

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  • ">
  • Leadership & Staff Management:">
    • ">
    • Schedule shifts and manage employee performance to ensure adequate coverage during peak hours.">
    • Train, mentor, and evaluate team members to maintain excellent customer service standards.">
    ">">
  • Customer Experience:">
    • ">
    • Ensure every customer is greeted promptly and receives their orders with accuracy and efficiency.">
    • Address customer inquiries, concerns, and feedback in a professional manner to resolve issues promptly.">
    ">">
  • Operations & Quality Control:">
    • ">
    • Oversee daily operations, including inventory management, stock control, and supply ordering.">
    • Maintain the cleanliness and organization of the coffee shop, adhering to health and safety standards.">
    ">">
  • Sales & Marketing:">
    • ">
    • Assist in developing marketing strategies to drive sales and increase customer engagement.">
    • Monitor and track sales goals to provide feedback for performance improvement.">
    ">">
  • Team Collaboration:">
    • ">
    • Work closely with café managers and other team members to ensure smooth communication and collaboration.">
    • Contribute to a positive work environment by promoting teamwork, respect, and mutual support.">
    ">">
  • Requirements:">
    • ">
    • Previous experience in a coffee shop or hospitality setting with at least 1-2 years in a supervisory role.">
    • Strong knowledge of coffee preparation and espresso machine operation.">
    • Excellent customer service and communication skills.">
    • Ability to multitask, solve problems, and remain calm under pressure.">
    ">">
  • Salary: $60,000 - $70,000 per year">

Benefits:

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  • ">
  • Competitive hourly wage">
  • Employee discounts on coffee and food items">
  • Opportunities for career advancement and professional growth">
  • A supportive and creative work environment">
">">

Location: To be determined based on candidate qualifications and preferences.

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Note: Salary may vary based on location and experience.



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