Coffee Shop Operations Manager
3 weeks ago
About Us: At Paperback & Lattes, we're passionate about delivering exceptional customer experiences and fostering a positive work environment. Our team is dedicated to serving high-quality coffee and delicious food in a welcoming atmosphere.
Salary: $45,000 - $55,000 per year, depending on experience.
Job Description:
Leadership & Team Management
We're seeking an experienced Coffee Shop Operations Manager to lead our team and ensure seamless daily operations. As a key member of our management team, you'll be responsible for supervising and motivating staff, managing inventory and supplies, and maintaining a clean and organized café environment.
Key Responsibilities:
- Supervise and motivate a team of baristas and support staff to deliver outstanding customer service.
- Train, mentor, and evaluate team members to ensure they're well-informed on products, procedures, and customer service expectations.
- Schedule shifts and manage employee performance to ensure coverage during peak hours and smooth operations.
Customer Experience
As a Coffee Shop Operations Manager, you'll play a critical role in ensuring every customer receives a warm welcome, prompt service, and their orders with accuracy and efficiency. You'll address customer inquiries, concerns, and feedback professionally to ensure satisfaction and resolve any issues swiftly.
Operations & Quality Control
You'll oversee daily operations, including inventory management, stock control, and the ordering of supplies. Maintain the cleanliness and organization of the café, ensuring all health and safety standards are met. Ensure that all coffee beverages and food items meet company quality standards and are served in a timely manner. Monitor cash handling and daily sales to ensure proper opening and closing procedures are followed.
Sales & Marketing
Assist in developing and executing marketing strategies, including seasonal promotions and loyalty programs, to drive sales and increase customer engagement. Monitor and track sales goals, providing feedback and suggestions to improve performance.
Requirements:
- Previous experience in a coffee shop or hospitality setting, with at least 1-2 years in a supervisory or leadership role.
- Strong knowledge of coffee preparation, espresso machines, and beverage-making techniques.
- Excellent customer service and communication skills.
- Ability to multitask, solve problems, and remain calm under pressure.
- Proven ability to lead, motivate, and manage a team effectively.
- Strong organizational and time management skills.
- Knowledge of health and safety standards, including food handling procedures.
- Flexibility to work various shifts, including weekends and holidays.
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