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24 hours ago
This role serves as the first line of support for the People Team, triaging tickets and managing key People Ops processes. As the initial point of contact for internal and external inquiries, you'll work to resolve issues directly or guide them to the right resource.
">- Execute employee data updates (e.g., headcount planning, onboarding, offboarding, employment verification, unemployment processing) with minimal guidance, escalating exceptions.
- Manage and triage the People Operations ticket queue, answering questions, processing transactions, redirecting, and escalating or assigning more complex requests as appropriate.
- Provide employees with accurate and useful direction, resources, or support as needed to their queries in the quickest and most effective channel (email, ticket, or Slack message).
Key qualifications include:
">- 5+ years Human Resources experience, with a 3+ years of direct experience in HR delivery
or shared services in the US regions. - Solid understanding of US Human Resources processes, including onboarding/offboarding,
employee data management, benefits administration, and compliance. - Demonstrated ability to manage multiple tasks and projects in a fast-paced, high-volume environment.
Benefits include:
">- Thumbtack embraces diversity and is an equal opportunity workplace.
- We are proud to offer opportunities for growth and professional development.
Other requirements:
">- Excellent communication and interpersonal skills; capable of working effectively across cultures and geographies.
- Comfortable working in a fast-paced tech environment where processes are still being defined.
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