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Customer Experience Manager
1 week ago
About Humanly: Humanly is a global provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to empower businesses to represent, protect and grow their brands through our cloud-based infrastructure.
We serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally. We have a presence in twenty-three locations across twelve countries.
Job Description: As an Operations Manager, you will be responsible for leading your department and helping Teammates and Team Leaders reach their fullest potential and meet their KPIs/Targets consistently to deliver a Ridiculously Good customer experience to our clients.
Responsibilities:
- Develop and implement strategies to optimize team performance and productivity;
- Conduct regular training and development sessions to enhance team members' skills and knowledge;
- Foster a collaborative work environment that promotes open communication and teamwork;
- Monitor and analyze key performance indicators (KPIs) to measure team performance and identify areas for improvement;
- Develop and maintain relationships with stakeholders to ensure effective communication and collaboration.
Requirements:
- At least 3 years of working experience in customer experience operations and management roles
- Skills in leading and managing an operations team
- Good track record of meeting and delivering targets
- Great verbal and written communication skills
- Aptitude for multi-tasking and working in a fast-paced environment
- Ability to take the lead in analyzing situations and data
