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Customer Experience Specialist

1 week ago

Antipolo City, Calabarzon, Philippines Metacom Full time

Job Description:

About Metacom

Metacom is a company that values innovation and customer satisfaction. We strive to provide exceptional service to our customers through effective communication and efficient problem-solving.

Responsibilities:

  • We are seeking a Pioneering Customer Care Agent to join our team. The successful candidate will be responsible for making guidelines to enhance operations and technical enhancements in a call center environment.
  • The ideal candidate will have excellent communication skills, both verbal and written, and be able to respond to customer inquiries and complaints using standard scripts and procedures.
  • Key responsibilities include gathering information, researching/resolving inquiries, and logging customer calls using a computerized system.

Requirements:

  • A high school diploma or equivalent is required. A degree in a related field is preferred.
  • 1-2 years of experience in a call center environment is necessary. Experience with customer service software is a plus.
  • Excellent communication and problem-solving skills are essential for this role.

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment