Customer Service Professional

6 days ago


Antipolo City, Calabarzon, Philippines J-K Network Services Full time

At J-K Network Services, we are seeking a highly skilled and experienced Customer Service Agent to join our team. This is a non-voice account position that requires excellent communication and problem-solving skills.

About the Company

J-K Network Services is a leading IT firm that specializes in digital transformation. Established in 2009, our company has a strong reputation for providing top-notch services to our clients.

We are a dynamic and fast-paced organization that values teamwork and innovation. Our mission is to assist businesses in enhancing their profitability and providing support to their clients, staff, and partner network.

Job Summary

We are looking for a qualified Customer Service Agent to handle customer inquiries by chat. The ideal candidate will have a bachelor's degree and at least one year of experience in a customer service role, preferably in a chat support environment.

Responsibilities
  • Respond to customer inquiries via chat in a timely and professional manner
  • Assist customers in selecting the right products or finding alternative solutions
  • Handle customer complaints and provide effective solutions within set time limits
  • Collaborate with other departments to find suitable solutions for customers
  • Troubleshoot common issues related to products or services
Requirements
  • Bachelor's degree
  • At least one year of experience in a customer service role, preferably in chat support
  • Excellent communication and problem-solving skills
  • Ability to work onsite
What We Offer
  • A competitive salary range of Php 20,000 - Php 25,000
  • Government-mandated benefits
  • HMO
  • 13th month pay
  • Vacation leave credits
  • Sick leave credits


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