Customer Experience Management Supervisor

5 days ago


Lipa City, Calabarzon, Philippines TeleTech Holdings, Inc. Full time
Team Lead - Service Delivery

We are seeking an experienced Team Lead to join our Service Delivery team. In this role, you will be responsible for overseeing a team of customer experience professionals and ensuring they meet company and client goals.

About the Position:

  • Coach and mentor team members to improve their skills and performance.
  • Manage multiple, complex projects while monitoring absence and attendance of team members, processing payroll, and performing other administrative tasks.
  • Develop and implement strategies to drive team performance and achieve business objectives.
  • Collaborate with cross-functional teams to identify and address opportunities for improvement.
  • Identify and capitalize on business opportunities and implement change management initiatives to drive growth.

About You:

  • FINRA Series 24 certification.
  • 5+ years of experience in customer-facing roles, preferably in BPO settings.
  • Proven track record of leading teams and driving results-oriented initiatives.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients.
  • Familiarity with MS Office and other productivity software, including Google Workspace.


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