Senior Business Transformation Director

7 days ago


Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

Job Summary

Manpower Core Group Inc. is seeking a highly experienced Senior Business Transformation Director to lead process improvement initiatives and drive operational excellence in a hybrid setup.

About the Role

This senior leadership position requires a Black Belt Trained or Certified professional with 15+ years of overall experience in Business Excellence under BPO or Shared Services industry and at least 10 years of experience in leadership position.

Key Responsibilities

  • Facilitate process improvement and assist business owners in improving existing process performance
  • Develop and deliver Operational/Delivery Excellence training programs
  • Assist organization in creating, monitoring, and analyzing standardized processes
  • Support the development and implementation of a formal management review of Key Performance/Operating results
  • Provide input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
  • Participate in cross-functional Process Improvement Initiatives and root cause analysis
  • Implement strategic quality direction into operational guidelines and practices
  • Communicate key quality issues and business opportunities to stakeholders

Requirements

  • Local preference, open to non-local candidates
  • At least 15 years of overall experience in Business Excellence under BPO or Shared Services industry
  • At least 10 years of experience in leadership position

Compensation and Benefits

The estimated salary for this role is around $120,000 - $180,000 per annum, depending on location and experience.



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