Dynamic Call Center Leadership Position

1 day ago


General Santos, Soccsksargen, Philippines beBeeCallCenterLeader Full time ₱3,000,000 - ₱5,000,000
Lead Call Center Operations

This leadership position is responsible for overseeing and guiding appointment-setting activities, ensuring service quality and delivering agreed-upon performance outcomes. The contractor will work on a contract basis to support operations and achieve sales targets.


Key Responsibilities
  • Provide call center leadership to drive team performance and productivity.
  • Deliver coaching, feedback, and process improvement recommendations to enhance team results.
  • Monitor and report on key performance metrics, ensuring alignment with broader sales and marketing initiatives.
  • Support escalated calls and provide subject-matter expertise for resolution.
  • Collaborate with leadership to develop strategies for improving conversion performance and overall team efficiency.

Requirements
  • 2–3 years of experience in call center leadership (appointment setting, telemarketing, or sales).
  • Strong knowledge of the roofing, construction, or home improvement industry is beneficial.
  • Proven ability to analyze data and deliver actionable insights.
  • Effective communication and leadership skills are essential for success.
  • Familiarity with CRM and call center software is required.

Benefits
  • Opportunity to work in a dynamic and fast-paced environment.
  • Chance to develop leadership skills and take on new challenges.
  • Collaborative team atmosphere and regular feedback opportunities.


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