Compliance Expert

21 hours ago

Cavite City, Calabarzon, Philippines beBeeCompliance Full time $60,000 - $80,000

Are you looking for a challenging and rewarding role where you can make a real difference? As a Compliance and Monitoring Specialist, you will be responsible for monitoring messaging compliance in real-time, providing verification of new account sign-ups, and verifying changes to customer registered business information. This is a unique opportunity to work with a leading company that values innovation and customer satisfaction.
In this role, you will have the chance to develop your skills and expertise in areas such as:

  • Monitoring and approving live message content for customers, looking for possible fraud, spam and phishing content
  • Detecting and reporting fraudulent activity and taking appropriate actions to block accounts
  • Being a compliance expert - staying up-to-date on new compliance updates and sharing new information and best practices with teams across the business
  • Identifying opportunities to educate customers about content guidelines and texting responsibly, working hand-in-hand with the support teams to ensure our customers are sending compliant messaging
If you are a detail-oriented individual with excellent communication and problem-solving skills, and you thrive in a fast-paced environment, then this role may be the perfect fit for you. Apply now and take the first step towards an exciting career journey
The ideal candidate will have:
  • English as their primary language
  • At least one year of experience providing live chat customer support for a software/SaaS platform or equivalent
  • Experience in a similar role, particularly one that has required exceptionally high detail orientation
  • Demonstrable critical thinking, communication, and creative problem-solving skills, and the ability to drive improvements through to fruition
  • Ability to learn new software platforms quickly
  • Proven experience working autonomously
  • Self-starter, positive, and can-do attitude, with the ability to continuously develop and adapt to a growing team
  • Highly organized, with the ability to manage your schedule and prioritize where there are conflicting priorities
  • Familiarity with live chat, working in customer ticketing platforms and CRM platforms
Our company values diversity and inclusivity, and we strive to create an environment where everyone can thrive. We welcome applications from candidates who share these values.

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