Operational Leadership Director

6 hours ago

Makati City, National Capital Region, Philippines Career Professionals, Inc. Full time
Job Description:

At Career Professionals, Inc., we are seeking a highly skilled and experienced Operational Leadership Director to join our team.

Overview:

The Chief Operations Officer is responsible for developing and implementing operational strategies that align with the company's goals and vision. This role involves overseeing daily operations, ensuring seamless coordination between departments, and establishing key performance indicators (KPIs) for all operational units.

Key Responsibilities:
  • Operational Strategy: Develop and implement operational strategies aligned with the company's goals and vision.
  • Operational Oversight: Oversee daily operations, including underwriting, sales and marketing, finance, claims processing, customer service, and policy administration.
  • Department Coordination: Ensure seamless coordination between departments to optimize efficiency and productivity.
  • KPI Establishment: Establish and monitor key performance indicators (KPIs) for all operational units.
Strategic Planning:

The Chief Operations Officer will collaborate with the CEO and other executives to design and execute the company's strategic initiatives. This involves analyzing operational data and trends to provide actionable insights and recommendations, driving innovation and technological advancements to streamline operations and enhance customer experience.

Financial and Budgetary Oversight:

This role involves managing operational budgets to ensure cost efficiency while maintaining quality service. The Chief Operations Officer will work closely with the finance team to align operational goals with financial objectives and identify cost-saving initiatives without compromising service standards.

Risk Management and Compliance:

The Chief Operations Officer is responsible for ensuring adherence to industry regulations, company policies, and compliance standards. This involves collaborating with the risk management team to identify, mitigate, and monitor operational risks and maintaining strong relationships with regulatory bodies and industry stakeholders.

Team Management and Development:

This role involves leading and mentoring a diverse team of operational managers and staff. The Chief Operations Officer will foster a culture of accountability, innovation, and continuous improvement by implementing training and development programs to enhance employee skills and performance.

Customer Experience and Retention:

The Chief Operations Officer will champion initiatives to improve customer satisfaction and retention. This involves overseeing the development of customer-centric processes and systems and responding proactively to customer feedback and market trends.Reporting and Communication:

The Chief Operations Officer will provide regular updates to the CEO on operational performance and prepare reports and presentations on operational achievements and challenges. This role also involves serving as a spokesperson for operational matters within and outside the organization.

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