Senior Clinical Operations Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeClinical Full time ₱3,900 - ₱5,700
Job Overview

As a specialist in clinical operations, you will act as the key representative for enterprise clients in your assigned regions. You will ensure exceptional delivery of clinical services across onsite and virtual channels, provide case management, maintain service quality, and oversee regional clinicians.

Key Responsibilities:
  1. Client Management & Reporting (30%)
  • Serve as the main point of contact for assigned enterprise clients.
  • Own the delivery and quality of monthly reports and insights.
  • Track SLAs and proactively address any gaps or risks.
  • Attend client-facing meetings, facilitate escalations, and lead regular reviews.
  • Support solutioning for special projects.
Clinical Service Oversight (30%)
  • Ensure clinician rosters are filled and services delivered on time.
  • Manage transitions, escalations, and referrals for high-risk cases.
  • Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counselling teams.
  • Co-develop and localise SOPs for country-specific requirements.
  • Coordinate various teams to refine workflows and client experiences.
Clinician Management & Quality (30%)
  • Be the people manager for assigned onsite or regional clinicians.
  • Monitor session quality, flag performance issues, and provide developmental feedback.
  • Conduct orientation and operational onboarding for new clinicians.
  • Align clinicians with internal policies and SOPs.
  • Provide Clinical Supervision in group and individual settings.
Cross-Functional Collaboration & Projects (10%)
  • Collaborate on improvements to service experience and workflows.
  • Contribute to new program planning and clinical enhancement projects.
  • Engage in cross-country best practice exchange and maintain alignment.
Requirements:
  • Master's Degree in Counselling, Clinical Psychology, or related disciplines.
  • Professional registration with a relevant counselling/psychology board.
  • At least 3–5 years of post-graduate clinical experience.
  • Demonstrated experience in clinical operations, client relationship management, or case management.
  • Experience managing clinicians, preferably in a B2B setting.
  • Ability to balance clinical quality and client satisfaction.
  • Proficient in creating reports, analysing trends, and translating insights into actionable improvements.
  • Comfortable working cross-functionally with commercial, tech, and product teams.
  • Strong written communication and SOP drafting capability.
  • Comfortable working autonomously and travelling for client needs.

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