BPO Quality Assurance Supervisor

Key Skills: Provide detailed feedback to Service Desk representatives based on monitored interactions. Coach representatives on areas for improvement and best practices to enhance customer satisfaction.Analyze data and metrics to identify trends, patterns and opportunities for improvement in customer service delivery. Generate reports and insights to support...

Position Purpose:The CX Supervisor is responsible for supervising activities of CX Analysts in various areas of transaction quality which includes call monitoring and call auditing. Ensuring that quality metrics are met and analytics are provided in partnership with the Operations team.Essential Functions and Responsibilities: Supervises, selects,...

Position Purpose:The CX Supervisor is responsible for supervising activities of CX Analysts in various areas of transaction quality which includes call monitoring and call auditing. Ensuring that quality metrics are met and analytics are provided in partnership with the Operations team.Essential Functions and Responsibilities: Supervises, selects,...

About the Role:We are seeking a skilled Quality Assurance Representative to monitor and evaluate customer interactions, ensuring service excellence. The ideal candidate will assess call quality, provide constructive feedback to agents, and collaborate with leadership to drive improvements in customer experience.Key Responsibilities:Monitor inbound and...

We are seeking a talented and experienced Quality Assurance Specialist to join our team at Lexie Staffing. As a Senior Quality Assurance Specialist, you will be responsible for ensuring the highest level of quality in our processes and operations.About the RoleThe ideal candidate will have at least 2nd year completed in college or a College Graduate with 1...

Location: Cubao, Quezon CityDepartment: OperationsAbout the Job:We're changing the way people think about customer service, and we need your help We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and...

We are looking for a highly skilled Quality Assurance Representative to join our team at JobsAvenuePH. As Alorica Cubao/Centris, we strive to deliver exceptional customer experiences, and this role is crucial in achieving that goal.The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure service excellence. This...

Sales Quality Assurance ExpertGo-Get Data Consultancy seeks a seasoned Sales Quality Assurance Expert to join their team.This is an onsite role located in Mandaluyong, Philippines.About the RoleProvide detailed and actionable feedback to agents through the QA evaluation form.Partner with SQOs and QA Leads to deliver feedback on customer interactions,...

Job RequirementsTo be considered for this Quality Assurance Lead position, you must have a solid background in quality assurance and software development, with experience in project management and Agile methodologies.The ideal candidate will have excellent communication and leadership skills, with the ability to motivate and guide a team to deliver...

Quality Assurance DirectorAfni, Inc. is seeking an experienced Quality Assurance Director to join our team in Quezon City.The successful candidate will be responsible for developing and implementing quality assurance programs that drive business results.Main ResponsibilitiesDevelop and implement quality assurance plansLead cross-functional teams to improve...

Primebeef Company Inc. (PBC) is looking for Quality Assurance Staff to join our Quality Team based in Quezon City.The Quality Assurance Staff is responsible for providing operational leadership and expertise in the development, implementation, and training of current Good Manufacturing Practices (cGMP) compliant quality system. He/she shall also take the...

Colas Rail - Asia seeks a dedicated QAQC Manager to implement quality policies and ensure compliance with ISO 9001 standards.About the RoleEstablish and maintain quality assurance systems in accordance with industry best practices.Develop and implement project quality plans, inspection and test plans, and checklists.Main ResponsibilitiesEnsure quality of...

Direct message the job poster from Premier NXTalent Acquisition | Data Management | Training | Innovation | LeadershipQuality assurance managers help companies establish quality regulations for products and employees. They must analyze data in order to develop plans to recruit, motivate, and encourage employees while striving to improve processes and product...

Job Title: Quality Assurance EngineerWe are seeking a highly skilled Quality Assurance Engineer to lead inspections, ensure compliance with industry standards, and implement effective quality control measures.The ideal candidate will have experience with RMS and a strong knowledge of construction materials, methods, and regulations.Key...

Join Our Team as a Quality Assurance SpecialistAre you detail-oriented, tech-savvy, and passionate about ensuring top-notch quality? Do you thrive in fast-paced, dynamic environments? If yes, we want YOU to join our teamWhat You'll Do:As a Quality Assurance Specialist, you'll play a pivotal role in upholding excellence across multiple accounts. You'll work...

We are seeking a talented Software Quality Assurance Engineer to join our team at Eteam Workforce Private Corporation. As a key member of our quality assurance team, you will play a critical role in ensuring the quality of our software products.About UsWe are a dynamic company that values innovation and excellence. Our goal is to deliver high-quality...

BPO Sales (B2B) - Supervisor - Eastwood - 60K + commissionsJob Openings BPO Sales (B2B) - Supervisor - Eastwood - 60K + commissionsAbout the job BPO Sales (B2B) - Supervisor - Eastwood - 60K + commissionsWe are hiring for a B2B Sales Team leader for a BPO Client in EastwoodThis is an onsite work and follows a night schedule (US)Salary is up to 60K with...

About This RoleThis is an exciting opportunity to join our team as a Quality Assurance Coordinator.You will be responsible for creating quality metrics, developing quality assurance standards, and ensuring compliance with quality and process standards.Key Responsibilities:Develop quality metrics to track efficiency and accuracy improvementsEnsure compliance...

Join All Visual and Lights Systems as a Quality Assurance Specialist to ensure our products meet the highest quality standards. About the JobWe are looking for a skilled professional to inspect and test outgoing goods, in-process components, and incoming materials to guarantee their quality.Key ResponsibilitiesTo inspect and test outgoing goods, in-process...

Job DescriptionAbout Primebeef Company Inc.We are seeking a highly skilled Quality Assurance Specialist to join our Quality Team based in . The successful candidate will provide operational leadership and expertise in the development, implementation, and training of current Good Manufacturing Practices (cGMP) compliant quality system.Your Key...