Customer Service Ambassador

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱25,000 - ₱37,500
Customer Service Representative

We are seeking a highly skilled and dynamic professional to join our team in a customer service role. They will play a key role in addressing customer inquiries based on urgency and complexity.

  • Provide exceptional customer support via direct chat or phone.
  • Ensure timely responses to all messages within agreed upon timeframes.
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.
  • Follow up on all voicemail or missed chats within 24 hours.
Key Competencies
  • Excellent decision-making skills: Make sound decisions in the best interests of our customers and stakeholders.
  • CRM expertise: Familiarity with CRM tools to manage customer interactions and data effectively.
  • Reliability: Consistently adhere to shift times and schedules to ensure uninterrupted customer support.
  • Cultural awareness: Understand cultural nuances that may affect our customers' experiences.
  • Strong communication skills: Communicate complex information in a user-friendly manner, ensuring customers easily grasp solutions provided.
  • Problem-solving skills: Demonstrate a commitment to finding innovative solutions to challenges and delivering an excellent customer experience.
  • Owning mentality: Proactively seek ways to enhance our overall user experience and improve internal processes.
  • Empathy: Show a strong sense of empathy towards our users, maintaining an upbeat and supportive attitude.
Requirements
  • Relevant Experience: Possess 1-2 years of customer service experience.
  • Conflict Resolution: Previous experience in effectively resolving customer disputes and conflicts while maintaining a positive customer relationship.
  • Teamwork: Collaborative mindset with the ability to work effectively in a team, supporting colleagues and contributing to a harmonious work environment.
  • Time Management: Strong time management skills to juggle multiple customer interactions and tasks simultaneously, ensuring all are handled efficiently and within deadlines.
  • Compliance Knowledge: Familiarity with industry-specific regulations and compliance standards related to online fundraising and crowdfunding platforms.
  • Meticulous Attention to Detail: Document customer interactions accurately and prevent errors.

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