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Call Center QA Expert

1 week ago

Manila, National Capital Region, Philippines TTEC Customer Care Management Philippines Inc Full time
Job Description

The Call Center QA Expert is responsible for evaluating and analyzing customer interactions to improve satisfaction scores. Key responsibilities include:

  • Evaluating customer interactions to identify areas for improvement.
  • Analyzing data to pinpoint patterns and trends that can inform performance training.
  • Developing and implementing quality standards in collaboration with the Quality Assurance Manager.
  • Fostering a culture of continuous improvement within the team.

About You

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • At least 6 months of customer service and call center experience.
  • The ability to interpret and manipulate data for reporting.

Benefits

We offer a supportive environment that encourages career growth and development, as well as a competitive compensation package and performance bonus opportunities.