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Ticket Purchasing QA Expert

2 weeks ago

Manila, National Capital Region, Philippines Creathink Solutions Full time
Job Overview:

Creathink Solutions is seeking an experienced Ticket Purchasing QA Expert to join our team. The successful candidate will have a strong understanding of the tourism industry and ticket purchasing processes.

The Ticket Purchasing QA Expert will be responsible for ensuring the accuracy and timeliness of customer transactions. This includes monitoring data entry processes, identifying and addressing errors, and collaborating with team members to implement improvements.

Key Responsibilities:

  • Verify the accuracy of customer transactions and data entry processes.
  • Conduct regular audits and reviews to identify areas for improvement.
  • Develop and maintain quality assurance procedures to ensure compliance with company standards and policies.
  • Collaborate with team members to provide feedback and coaching on best practices for data entry and ticket purchasing processes.

Requirements:

  • Bachelor's degree in a related field or equivalent work experience.
  • 2+ years of experience in quality assurance or a related field.
  • Strong knowledge of the tourism/tour operator industry and ticket purchasing/data entry processes.
  • Excellent analytical and problem-solving skills.
  • Ability to work independently and collaboratively with a team.