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QA Operations Director

2 weeks ago

Manila, National Capital Region, Philippines Neksjob Corporation Full time

We are looking for an experienced Quality Assurance (QA) Team Lead to manage and guide our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple channels.

Job Summary:
  • Quality Monitoring & Evaluation: Monitor and assess inbound/outbound calls, emails, and chat interactions for quality and compliance.
  • Leadership & Team Management: Lead and mentor a team of QA analysts, providing guidance and performance evaluations.
  • Reporting & Continuous Improvement: Generate and analyze reports to identify performance gaps and training needs.

Required qualifications include 1–2 years of experience in a QA or contact center environment in a supervisory or team lead role, strong understanding of quality monitoring techniques, tools, and metrics, and excellent analytical, communication, and coaching skills.

Benefits:
  • Competitive salary and benefits
  • Opportunity to lead and make a measurable impact
  • Supportive and collaborative work environment
  • Career growth opportunities through training and development programs