
Payment Risk Specialist
2 days ago
The primary objective of this role is to identify and mitigate potential risks associated with payment processing activities.
This entails monitoring Heroes' credit card transactions, investigating any discrepancies, and taking corrective measures to prevent fraudulent activities.
The ideal candidate will possess a strong analytical mindset, excellent problem-solving skills, and the ability to multitask in a fast-paced environment.
Key qualifications for this position include:
- 2+ years of experience in payments risk management
- Strong attention to detail and analytical skills
- Ability to work independently and make decisions with large monetary implications
- Excellent communication and interpersonal skills
- High level of self-motivation and a results-driven approach
This role is responsible for ensuring the integrity of Kajabi's financial systems while providing a white glove customer experience to our Heroes.
The successful candidate will be able to balance these competing demands by utilizing their expertise in risk assessment and mitigation strategies.
Responsibilities include:
- Monitoring and investigating Heroes' credit card processing activities
- Answering Heroes' inquiries regarding Risk Management & disputes via email & chat support
- Completing Hero Risk Assessments & Risk Reviews as necessary
- Reviewing and understanding documentation provided by Heroes
- Performing other ad-hoc risk-related duties as assigned
To excel in this role, you will need to possess a unique blend of technical skills, business acumen, and soft skills. Key attributes for success include:
- Strong analytical and problem-solving skills
- Ability to work effectively in a team environment
- High level of self-motivation and a results-driven approach
- Excellent communication and interpersonal skills
- Ability to adapt to changing priorities and deadlines
Kajabi is committed to providing a positive and supportive work environment that fosters growth and development. If you are a motivated and results-driven individual who is passionate about payments risk management, we encourage you to apply for this exciting opportunity.
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